PROGRAM SERVICES
The National InfraGard Program provides four basic capabilities or services to its members. Members of InfraGard participate in local chapter activities; have access to an Alert Network to voluntarily report actual or attempted illegal intrusions, disruptions, and vulnerabilities of information systems; can access a Secure InfraGard Website with recent information about infrastructure protection; and can call the Help Desk at the National InfraGard Program to ask questions about the program. These services establish secure communications among members and facilitate the cooperative effort for which InfraGard was founded.
THE ALERT NETWORK
The Alert Network is designed to provide each InfraGard member with a mechanism to voluntarily notify the FBI in the event of a physical or cyber attack. When a member determines that a report is appropriate, the member can use encryption technology furnished by the InfraGard Program to send two descriptions of the incident to the National InfraGard Program:
A "sanitized" description of the incident provides relevant information but does not identify the victim member. At the member's option, this description is furnished by InfraGard to other InfraGard members who have signed a non-disclosure agreement. If the member agrees it could also be provided to the public so that they may take action to protect their own systems.
A detailed description of the incident gives the InfraGard program information about the victim's identity and enough background to conduct an in-depth analysis of the threat. The FBI used the detailed report to determine if an investigation is warranted.
The National InfraGard Program also takes information supplied by the members of InfraGard, the Intelligence Community, and criminal investigative sources to produce periodic threat reports for InfraGard members.
INFRAGARD SECURE WEB SITE
The InfraGard Secure Website provides members with information about recent intrusions, research related to infrastructure protection, and the capability to communicate securely with other members. The Website has the following features:
What's New - Real-time information about infrastructure protection.
Sector News - Critical Infrastructure related links, recent news articles and press releases
Chapter News - Internal links for each chapter to post chapter-specific information
Discussion Groups - A secure, integrated electronic discussion group capability
Related Links - External links to NIPC Web Page and additional infrastructure protection resources
Archives and Research - Internal links to recent intrusion summaries, computer security technical papers, and hacker case summaries
Contact/Feedback - Links to all FBI Field Offices and the National InfraGard Program Office
HELP DESK
The InfraGard Help Desk, assists InfraGard members and FBI Field Offices with program issues. The Help Desk answers questions about establishing new chapters, provides technical advice about InfraGard systems, and furnishes administrative support for local chapters.
